Refund policy

If for any reason you change your mind, goods may be returned only if UNOPENED with the tamper seals INTACT on the product box and in a resalable condition.

Please request this via your account here https://account.labellelune.com within 14 days of receipt of the item.

As our products are cosmetics, due to hygiene reasons, returns cannot be accepted on items that have been opened or used.

The cost of posting the return is payable by the customer and we recommend using a recorded delivery service with proof of posting, as we cannot accept liability for any lost returns.

Please also note that original shipping costs incurred by us will not be refunded. Once we have received the item back refunds may take up to 12 days to show via your original payment method. 

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the item.

To exercise your right of withdrawal, please submit a return or cancellation request through your customer account at https://account.labellelune.comhttps://account.labellelune.com

We will process your refund within 14 days of receiving the returned goods.

Hygiene and sealed goods exemption: Please note that in accordance with EU law, the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery. As our products are cosmetics, returns cannot be accepted on items that have been opened or used.