Shipping & Returns

UK Shipping under £45: Flat Rate fee of £4

EU Shipping under £80: Flat Rate fee of £8

International Shipping under £80: Flat Rate fee of £10

For UK orders we use Royal Mail 24 or 48 hrs tracked and may sometimes use 1st Class or 2nd Class Signed For, which can take 1-5 Business Days once posted. For EU and International we use Royal Mail International Tracked and/or Signed, which can take 5-18 days depending on country and customs clearance.

Please be aware of any customs/tax charges you might incur depending on your Country. We will not he held responsible for any charges. Please also note a signature may be required upon delivery.

The processing of orders can take 3-5 days (not including delivery time). You will receive an email confirming your order and a second email when your parcel has been sent.

Returns

If for any reason you change your mind, goods may be returned only if UNOPENED with the seals INTACT on the product box and in a resalable condition. Please contact us at returns@labellelune.com within 14 days of receipt of the item so we are aware before any return is made. The cost of posting the return is payable by the customer and we recommend using a recorded delivery service with proof of posting, as we cannot accept liability for any lost returns. Please also note that original shipping costs (if any) will not be refunded. Once we have received the item back refunds can take up to 12 days to show via your original payment method.

If you would like to cancel your order before the item is dispatched please contact us ASAP at returns@labellelune.com before any shipping conformation email is sent and we will be happy to issue a refund.

Due to the nature of the product, we are sorry to say that once opened, we cannot accept returns for any reason. However please do contact us at returns@labellelune.com so we can help and advise what to do next.