Shipping

We are very happy to say that shipping is FREE worldwide. We use Royal Mail 1st Class Signed For which can take 1-3 Business days once posted and Royal Mail International Tracked and Traced for International and EU delivery, which can take 5-15 days depending on country and customs clearance. Please be aware of any customs/tax charges you might incur depending on your country. Please also note a signature will be required upon delivery.

 

Returns

If for any reason you change your mind, goods may be returned only if UNOPENED with the seals INTACT on the product box and in a resalable condition. Please contact us at returns@labellelune.com within 14 days of receipt of the item, so our office is aware before any return is made. The cost of posting the return is payable by the customer and we recommend using a recorded delivery service with proof of posting as we cannot accept liability for any lost returns. Once we have received the item back refunds can take up to 12 days to show via your original payment method.

 

If you would like to cancel your order before the item is dispatched please contact us ASAP at returns@labellelune.com before any shipping conformation email is sent and we will be happy to issue a refund.

 

Due to the nature of the product, we are sorry to say that once opened, we cannot accept returns unless faulty. If this is the case please contact us at returns@labellelune.com so we can help and advise what to do next.